Shipping & Payments
Shipping with DHL
We usually ship with DHL on the same day if your order is placed before 12:00 noon.
Germany
Reduced shipping within Germany from €70 for €1.90
otherwise €3.90
Within Germany, you will usually receive your order within 1-2 business days.
Austria
Free shipping to Austria from €99
otherwise €5.90
Within Austria, you will usually receive your order within 2-3 business days.
EU
For orders of €149 or more, we offer free shipping to the countries listed below.
For orders of €99 or more, we offer discounted shipping to the countries listed below for €5. For orders below €99, shipping to the countries listed below costs €9.99.
Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Greece, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain and Sweden.
Switzerland
Shipping costs to Switzerland include customs clearance. No additional fees apply.
For orders of €199 or more, we offer free shipping to Switzerland. For orders of €99 or more, discounted shipping to Switzerland costs €12.50. For orders below €99, shipping to Switzerland costs €24.99.
Accepted payment methods
Credit card, PayPal, purchase on invoice, Maestro, Apple Pay, Google Pay and Amazon Pay.
When paying by credit card, your card will be charged when the goods are shipped.
Returns
Our products can be returned free of charge within one month after receipt. Excluded are already opened, broken, or externally soiled cacao products, as well as used shakers.
If you need help with shipping, payment or returns, please visit our questions page.
