Presale,
delays and the journey of our cacao to you 🌱🍫
Why we offer presales 📆
Imagine you are a passionate cacao fan and discover an exciting new cacao variety in our online shop. You can hardly wait to hold the delicious cacao in your hands and enjoy the first sip of your new ritual. But before that happens, we sometimes start a presale. Why? Because the cacao's journey has only just begun. While you are already imagining what the unfamiliar aromas might taste like, the limited cacao variety is still being poured into bars...
Yes, we sell the limited varieties as bars, because drops are not feasible in such small batches for production reasons. You may remember that we once started with bars... 🍫🍫🍫
Our popular Chuncho drops are also sometimes available for presale in the shop. Why? Our new delivery, a large pallet of delicious cacao drops, has already been produced and is ready to make its way to you. But that journey is long and takes time.
Presales help us calculate more precisely how much cacao has actually been ordered, whether it is one of our classics or a special limited variety. This helps us plan future delivery quantities more accurately and make sure our warehouse is well stocked without holding onto old cacao. After all, we want to offer you cacao that is as fresh as possible. Freshness means full aroma. For us as a young startup, this is a balancing act we handle with a lot of dedication.
By ordering in a presale, you secure your favorite cacao and help us better understand demand. That way, we can maintain the quality and aroma of our cacao and offer you the best possible taste experience. 💯
Reasons for shipping delays ⏰
Sometimes life gets in the way and things do not go exactly according to plan. Perhaps you are eagerly waiting for your package, but DHL or our logistics partners run into an issue. Or our cacao drops are so popular that incoming orders move faster than our stock. In those moments, it can happen that we sell cacao that is not yet in our warehouse, but is already on its way.
This can lead to small delays that we cannot always plan for. In such cases, we inform you immediately about the current status of your order and work hard to keep the delay as short as possible. Our top priority is to get your cacao to you as quickly as possible without compromising on quality.
The exciting journey of our cacao to you 🌱🍫📦🚛❤️
The journey of our cacao begins far away. Starting in the countries of origin, the cacao beans are harvested by experienced hands and processed with care. Every step, from fermentation to drying, is carried out with great attention to preserve the best aromas.
The cacao beans then set off on an exciting journey across continents. After arriving in Amsterdam, they continue on to our production partner Felchlin in Switzerland, who turns them into the delicious cacao drops you love. With love and precision, they are packed by our filling partners at Behindertenwerk Main-Kinzig and prepared for shipping. Every red pouch, and of course the specials currently in green, tells the story of this long journey and the dedication in every single drop. At our fulfillment partner Elandia in Aachen, the route we plan for the cacao comes to an end. The direction of the next part of the journey is decided by your order. 🛒 🛍 🔜
Stay tuned for more insights into our production and supply chain and learn how our cacao travels from faraway countries all the way to your kitchen table. We still have so much to tell... 🤓
By the way: in our brochure, we have already started telling the story behind our startup and the journey of our cacao drops. 🚀🌱🍫
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